Caltrain strives to make riding the train easy and safe for all customers, especially those with special mobility needs.

For Customer Service questions and information or to request information in accessible formats.  Contact Us

Riding with a Disability:
General overview of fares, ways to purchase ticket, boarding procedures and how to get additional assistance from our Accessibility Department.

Using a Wheelchair:
Every train has at least one wheelchair accessible car that can accommodate up to three wheelchairs/mobility devices.

Two-wheeled Mobility Devices:
Customers with disabilities may bring an Electric Personal Assistive Mobility Device, such as a Segway on Caltrain if the device is used as a mobility device.

Service Animals:
Service animals, such as guide dogs, may accompany persons with disabilities in San Mateo County Transit District facilities, on the vehicles operated by or for the district and on Caltrain.

Reasonable Modification - Request for changes in policies, practices or procedures when necessary to avoid discrimination on the basis of disability.

The following Caltrain stations are wheelchair accessible:

   - San Francisco    - Bayshore*    - San Bruno*
   - Millbrae*    - Burlingame    - San Mateo*
   - Hayward Park    - Hillsdale    - Belmont*
   - San Carlos    - Redwood City    - Menlo Park
   - Palo Alto    - California Avenue    - San Antonio
   - Mountain View    - Sunnyvale    - Lawrence
   - Santa Clara    - San Jose Diridon*    - Tamien*
   - Capitol    - Blossom Hill    - Morgan Hill
   - San Martin    - Gilroy  

* elevator available

Download the Caltrain For People with Disabilities brochure (PDF - 842 KB)

For ADA concerns, please contact Acting ADA Coordinator Tina Dubost at 650-508-6247 or .

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287.

8/19/19 - jb/dn