Contact Us


Caltrain Customer Service
(Weekdays: 7 am - 7 pm / Weekends & Holidays: 8 am - 5 pm)
Information 1.800.660.4287
Information for hearing impaired: (TTY) 650.508.6448
Regional Traveler Information: 

Transit Tickets Booth Hours
Weekdays 8:30 am - 5:00 PM 

The Booth will close:

10:00 am - 10:15 am
12:00 pm - 12:30 pm
2:30 pm - 2:45 pm

Transit Police: 1.877.723.7245
(If it's an emergency, call 911)

Construction Hotline: 1.650.508.7726
(Construction Notices)

Mailing Address
P.O. Box 3006
San Carlos, CA 94070-1306
Office Address
1250 San Carlos Ave.
San Carlos, CA 94070-1306
Office Phone Number
Office Hours: weekdays 8 am - 5:30 pm
Closed on New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Lost & Found:
Security Counter: Weekdays 8am - 5pm

Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.

Feedback Form

Please do not use this comment form to request transit information. Contact us at phone numbers above for that information.

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Caltrain operates its programs and services without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964.  Any person who believes they have been discriminated against based on race, color or national origin with regard to transit services delivery has the right to file a complaint within 180 days of the alleged incident. Please click HERE for more information and the complaint form.

4/20/17 -rjc